I will polish your customer support emails and response templates

Switzerland

I speak German, English, Italian, French

Business copy editor

I'm an independent freelancer based in Switzerland, with experience in self-employment, international trade and business projects. I help businesses turn existing AI-assisted drafts into clearer, mor...
About this Gig

Already have customer-facing email templates that sound stiff, inconsistent or unclear? I edit your existing English customer support replies for clarity, warmth, structure and consistent brand tone without changing approved policies or making promises you cannot keep. Suitable for customer inquiries, order updates, help requests and follow-ups. BASIC: up to 4 existing templates or 600 words. STANDARD: up to 10 existing templates or 1,800 words, with consistent phrasing. PREMIUM: up to 10 more detailed templates or 3,500 words, with additional wording variants and a short brand voice/terminology guide. Each package includes edited copy, a concise QA note and one factual-clarification revision. Provide your original replies, common customer situations, target audience, preferred tone and approved policy details. I will not send emails, access your accounts, invent guarantees, or prepare bulk unsolicited or deceptive messages. Tell me if using AI tools is restricted before ordering.

Language:

English

Type:

Transactional emails

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Follow-Up Emails

Delivery style preference

Please inform the freelancer of any preferences or concerns regarding the use of AI tools in the completion and/or delivery of your order.