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amrnaeim

Amr Naiem

@amrnaeim

Technical Support Specialist

Egypt
English, Arabic
About me
I'm a Technical Support specialist with hands-on experience supporting US customers with Samsung Android devices and providing IT helpdesk support in a professional training environment. I help individuals and small businesses solve technical problems fast — whether it's an Android issue, a Windows problem, or a hardware and connectivity headache. I'm available 30+ hours a week, my English is fluent, and I don't close a case until the problem is actually fixed.... Read more

Skills

a
amrnaeim
Amr Naiem
Offline • 
Average response time: 7 hours

See my services

Technical Support
I will troubleshoot your samsung android device issues remotely
From$15 / projectMore details

Portfolio

Work experience

Samsung

Technical Support Agent | Concentrix (Samsung account)

Samsung • Full-time

Aug 2025 - May 2026 • 9 mos

Provided live technical support for US customers with Samsung Android devices. Handled high volumes of support cases daily covering hardware issues, software bugs, connectivity problems, and account-related concerns. Communicated exclusively in English with US-based customers in a fast-paced environment.