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analucia29900

Ana Alarcon

@analucia29900

General Virtual Assistant and Operations Support

Guatemala
English, Spanish
About me
Hi! I’m Ana Alarcón, a dedicated Virtual Assistant with a strong background in customer service and tech support. I help business owners streamline daily operations and present a polished image to their clients. Services: Email & Calendar: Inbox filtering, response drafting, visual scheduling in Google Calendar. File Organization: Cleaning up Google Drive, Dropbox, and Notion. Customer Support: Client care via email and social media. Content Creation: Designing eBooks, presentations, and visuals in Canva & Adobe Express. Reliable, detail-oriented, and bilingual. Message me to start!... Read more

Skills

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analucia29900
Ana Alarcon
Offline • 

See my services

AI Video
I will make viral ai videos and minidramas
From$15 / projectMore details

Work experience

Telus_Digital

Tech support agent

Telus Digital • Full-time

Aug 2023 - Present • 3 yrs 1 mo

Delivered expert end-to-end technical support for Google Nest smart home devices and ecosystem. Specialized in network connectivity troubleshooting, hardware setup, Google Home app integration, and remote problem resolution. Recognized for maintaining high CSAT ratings, translating complex technical steps for non-technical users, and efficiently resolving high daily ticket volumes.