Browse categories
Explore
Fiverr Pro
English
$
USD
I will provide professional ecommerce customer support
Customer Support Specialist and Virtual Assistant
Customer service specialist with 6+ years across e-commerce, insurance, consulting, and hospitality. I handle high-volume support via email, live chat, and phone, manage escalations, build SOPs, and o...
About this Gig
Looking for reliable customer support for your ecommerce business? I offer professional customer service for up to 8 hours per day through email, live chat, and ticketing systems. With over 5 years of experience in customer support, success, SaaS, fintech, and ecommerce, I can help manage customer inquiries, order tracking, refunds, returns, escalations, and general support tasks. I have experience using Shopify, Zendesk, Gorgias, Intercom, Salesforce, HubSpot, and Jira. My goal is to provide prompt, empathetic, and high-quality support that keeps your customers satisfied and loyal to your brand.
Platform:
Amazon
Language:
Other
My Portfolio
FAQ
1. What customer support channels do you handle?
I can provide support through email, live chat, help desk platforms, and CRM systems. I am experienced with Zendesk, Gorgias, Intercom, HubSpot, Salesforce, and other customer support tools.
2. Do you have experience with ecommerce stores?
Yes. I have experience supporting ecommerce businesses, including handling order inquiries, refunds, returns, shipping updates, product questions, and customer complaints.
3. Which ecommerce platforms are you familiar with?
I have experience working with Shopify and have supported customers for various online businesses and SaaS companies.
4. Can you work according to our company's policies and tone of voice?
Absolutely. I can follow your guidelines, templates, SOPs, and brand voice to ensure a consistent customer experience.
5. How do you handle difficult or unhappy customers?
I remain professional, empathetic, and solution-oriented. My focus is on understanding the customer's concerns, resolving issues efficiently, and maintaining customer satisfaction.
6. Are you available for long-term projects?
Yes. I am available for both short-term and long-term customer support engagements and can become a dedicated member of your support team.
7. What information do you need before starting?
I will need access to the required support tools, an overview of your products or services, and any relevant SOPs, templates, or knowledge base documentation.
8. Can you provide support for 8 hours per day?
Yes. This gig is specifically designed to provide dedicated customer support coverage for up to 8 hours per day, depending on your business needs.
