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English
$
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Andi Z
@andi_zela
Customer Care Specialist
Albania
Italian, English, Albanian
About me
I am a Customer Care and Operations Specialist with over 17 years of experience in customer service, Italian-speaking support, and team coordination. I specialize in managing client communications, analyzing data, and preparing operational reports. I am a detail-oriented professional committed to delivering high-quality results in remote and fast-paced environments.
Skills
Andi Z
Offline •
See my services
Translation
I will translate albanian italian and english documents accurately
Work experience
Selecta
Full-time • 9 yrs 8 mos
Customer Care & Reporting Specialist
Oct 2025 - Present • 1 yr
Managing a portfolio of clients and preparing monthly operational reports related to printing and mailing services. Analyzing service data, quantities, materials, and costs while handling client requests regarding changes, updates, and additional services. Ensuring accuracy, timely delivery, and effective communication with clients.
Team Leader
Jan 2021 - Sep 2025 • 4 yrs 8 mos
Managed and coordinated a team of customer care operators, monitored individual and team performance, analyzed monthly results, implemented improvement plans, and provided coaching and support to achieve quality and productivity targets.
Senior / Group Support
Jan 2017 - Jan 2021 • 4 yrs
Provided training and operational support for new operators, conducted coaching activities, performed quality monitoring, and assisted daily operations within the Caring Vodafone campaign.
