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andreamurciava

andrea murcia

@andreamurciava

Administrative and Back Office Support Email and Chat Support

El Salvador
Spanish, English
About me
I am an Administrative and Back Office Support Specialist with experience in medical insurance, claims review, and mortgage servicing. I handle email and chat support, document review, payment follow-ups, escrow tasks, and CRM workflows. Experienced in assisting borrowers with payments, insurance disbursements, late charges, and account history. I work accurately and confidentially in virtual environments and seek part-time, evening remote work (email/chat only) providing reliable administrative support... Read more

Skills

a
andreamurciava
andrea murcia
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General Assistance
I will mortgage and medical insurance back office support
From$25 / projectMore details

Work experience

Mortgage Servicing & Escrow Assistant

LAND HOME FINANTIAL SERVICES • Full-time

Feb 2025 - Present • 1 yr 3 mos

Handle borrower accounts related to mortgage servicing, including payment processing, escrow disbursements for property taxes and insurance, account history review, and document handling. Provide email and system-based support while following compliance and confidentiality guidelines. Experience working with CRM tools and virtual platforms

Blue_Cross Blue Shield Association

Claims & Back Office Support Specialist

Blue Cross Blue Shield Association • Full-time

Oct 2023 - Feb 2025 • 1 yr 4 mos

Worked directly with healthcare providers reviewing and processing medical claims, analyzing denials, determining appeal eligibility, and routing cases to appropriate departments. Performed back-office tasks with no live calls, focusing on accuracy and documentation.