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andreas_urban

Andreas Urban

@andreas_urban

AI Automation Expert and Product Owner, Chatbots, Voice Agents, RAG

Cyprus
German, English
About me
I turn AI hype into automations that actually run. 20+ years in software, 18+ projects as Product Owner/PM, working with AI since 2017, incl. leading a 60-person R&D team that built ML-based video analytics. What I build: chatbots & voice agents (lead gen, booking, support), RAG knowledge bots and n8n/Make.com workflows, with Claude, OpenAI, LangChain, Retell, Vapi. Certified Scrum PO & SAFe 6. Healthcare (MDR/GxP), logistics, public sector, trades. GDPR & EU AI Act in mind. German/English.... Read more

Skills

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andreas_urban
Andreas Urban
Offline • 

See my services

AI Chatbot Development
I will build a gdpr compliant rag ai chatbot trained on your company documents
From$430 / projectMore details
AI Integrations
I will build ai agents and workflow automations for your business
From$170 / projectMore details

Portfolio

Work experience

Urban_AI Labs

AI Automation Engineer and Project Manager

Urban AI Labs

Sep 2024 - Present • 2 yrs 1 mo

Design and delivery of AI automations for SMEs in healthcare, trades, sports and IT consulting. - Chatbots and voice agents for lead generation, appointment booking, support and training - RAG pipelines (LangChain, Qdrant) and LLM integration via OpenAI API and Claude - Workflow automation with n8n and Make.com - Business analysis, requirements engineering and project management for AI initiatives - AI governance and evaluation: model quality, safety, hallucination risks - GDPR and EU AI Act compliance built into the solution architecture Stack: Claude, OpenAI API, LangChain, Qdrant, n8n, Make.com, Retell.AI, Vapi, ElevenLabs, Voiceflow, Bland.ai, Python, Docker

Freelance

IT Project Lead, Business Analyst and Scrum Product Owner

Freelance

Apr 2022 - Present • 4 yrs 6 mos

Digital learning infrastructure for a healthcare organization. Decision authority for the agile development of a large digital product with an interdisciplinary team of about 36 (17 developers, solution architect, QA, DevOps, UX, content, PMO). - Release planning, backlog prioritization, budget, risk and provider management - Technology and strategy decisions: hosting, infrastructure, analytics, accessibility, data privacy - Business analysis, requirements engineering and stakeholder alignment - Innovation management and ideation sessions - User acceptance testing, quality assurance and post-release support - Partner onboarding and training Stack: Jira, Confluence, MS Teams, Figma, Balsamiq, Mural, Moodle, Drupal

Self-Employed_/ Freelancer

Owner, Smart Home System Integrator (Loxone Silver Partner)

Self-Employed / Freelancer

Apr 2015 - Jul 2025 • 10 yrs 3 mos

Founded and ran a system integration business for smart home and building automation. - Planning, programming and commissioning of Loxone and KNX installations - Loxone Silver Partner - Customer consulting, project management and after-sales support Stack: Loxone, KNX