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English
$
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Andrey N
@andrey_ng
Specialist in Visa Services Email Copywriter
Vietnam
Vietnamese, English
About me
I am a Processing Associate and Specialist in Customer Service with extensive experience supporting international travelers through visa application processes. I specialize in email copywriting and customer communication, making complex bureaucratic procedures feel simple and human to build trust and drive action.
Skills
Andrey N
Offline •
Average response time: 1 hour
See my services
Website Content
I will visa service landing page copy
Email Copy
I will email copywriting for visa service
Portfolio
Work experience
Customer Service Executive
VFS Global • Full-time
Apr 2021 - Present • 5 yrs 3 mos
Provided end-to-end online visa consultation for clients across 70+ countries, ensuring compliance with immigration requirements and documentation standards. Managed high volumes of customer inquiries via chat, email, Page 1 of 2and ticketing systems while maintaining high service quality. Reviewed and verified application documents to ensure accuracy and completeness, reducing rejection rates. Educated customers on visa procedures, timelines, and required documentation to improve success rates. Handled escalations and resolved complex visa cases efficiently with strong problem-solving skills. Collaborated with internal teams to update visa policies and ensure up-to-date knowledge of immigration regulations.
