I will help transform business strategy and goals into measurable kpis

1 Hour business consultation with Andy Fowles, with over 30 years of experience in B2B and B2C customers across Utilities, Telecoms, Financial services as well as the civil service. Andy has worked in customer service, sales, change and operational readiness, quality, customer experience management, KPI and MI aligned to strategy and business goals.

Think of this as an opportunity to share your business requirements or objectives, and then you will receive feedback on these issues, with a proposal of potential delivery including top tips, and quick wins. There will also be individually priced support packages, which can be purchased on a day rate, 2-week package or longer-term solutions.

If you are looking to review current working processes, Andy has developed a Quality Framework that is made up of ISO 27001, 9001 and good business practices, this framework allows assessment against meeting customer needs, people from onboarding, training, coaching and performance goal setting and review, performance management, process, systems and suppliers as well as continuous improvement and leadership engagement as part of the package of solutions he can offer.