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aneta_val

Aneta Valkova

@aneta_val

Support

Czech Republic
English, Czech
About me
Hi! I’m Aneta, a detail-oriented Virtual & Tech Assistant with a strong background in IT support, customer service, and process optimization. What I can do for you: Client Support & Helpdesk: Professional communication and resolving client issues. Inbox & Email Management: Efficient sorting, replying, and organizing. Data & Tech Support: Data entry, analysis, research, and setting up smart automations (Excel/Google Sheets). Reliable, analytical, and fast. Let me handle the tech & admin so you can grow!... Read more

Skills

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aneta_val
Aneta Valkova
Offline • 
Average response time: 1 hour

See my services

Customer Support
I will be your professional virtual assistant, tech and customer support
From$15 / projectMore details

Work experience

IT Support Engineer & Client Care Specialist

Banks • Full-time

Feb 2020 - Present • 6 yrs 9 mos

Provided L2 technical support for internet and mobile banking, handled complex client inquiries, analyzed production incidents using ServiceNow/Jira and SQL, and ensured smooth communication between clients and IT teams.