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angela_shafield

Angela S

@angela_shafield

Business Operations Coordinator HubSpot CRM Admin

United States
English
About me
I'm a Business Operations professional with a background spanning both marketing and revenue operations, and a passion for building systems that help teams grow and succeed. Today, my expertise lies in HubSpot CRM architecture, RevOps strategy, and GTM process design. I thrive on creating structure out of chaos and empowering teams with the tools they need to hit their goals.... Read more

Skills

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angela_shafield
Angela S
Offline • 

See my services

Business Efficiency & Automation
I will manage your hubspot CRM
From$20 / projectMore details

Portfolio

Work experience

Linq

Full-time • 1 yr 9 mos

Business Operations Coordinator / Hubspot Admin

Apr 2025 - Sep 2025 • 5 mos

Led implementation of new performance-tracking systems for marketing, sales, and customer success, including ticketing pipelines for our team to better track customer issues and report on SLA metrics. Extracted and synthesized data from HubSpot to conduct audits on the efficacy of inbound marketing efforts to improve sales conversion rates. Partnered with the engineering team to create custom workflows that automated processes including bringing revenue data into our CRM to help the customer success team prioritize accounts.

Business Development Lead

Nov 2023 - Mar 2025 • 1 yr 4 mos

Responsible for screening, selection, and onboarding of business development representative (BDR) hires. Analyzed BDR metrics (dials, pickups, meaningful calls, booked/attended demos) to craft training programs to upskill and improve BDR performance. Managed lead sourcing and routing from inbound marketing campaigns to ensure critical accounts were distributed to the most experienced account executives.

ZoomInfo

Business Development Representative

ZoomInfo • Full-time

Oct 2021 - Feb 2023 • 1 yr 4 mos

Achieved 150% of quota during my tenure by analyzing CRM data to target companies that matched our ICP, identify customer behavior patterns, and optimizing outreach strategy. Sourced and qualified new opportunities by collaborating with sales management and sales enablement to test the open and reply rate of a varying sales strategies. Accomplished a 90% attended-to-booked ratio by performing robust customer discovery and speaking to key pain points.