Md Ainul Islam

@anikmullick99

Agency Operations and Client Delivery Consultant

Bangladesh
Bengali, English
About me
Client delivery getting harder to manage as your agency grows? I help marketing, creative, and digital agencies bring clarity to messy delivery - workflows, ownership, handoffs, SOPs, reporting, and project visibility. I start with the process, not the software. Then I organize the right project management system in Monday.com, ClickUp, Asana, Trello, Notion, or Google Workspace where useful. The goal: clearer execution, smoother handoffs, better visibility, and less founder chasing. If delivery feels harder than it should, send me the workflow or project you want to improve.... Read more

Skills

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anikmullick99
Md Ainul Islam
Offline • 
Average response time: 1 hour

See my services

Project Management
I will manage your projects, workflows and client delivery
From$40 / projectMore details
Project Management
I will create sops, process maps and workflow documentation for your business
From$60 / projectMore details

Portfolio

Work experience

Head of Operations

E-commerce Simplified • Full-time

Jul 2019 - Aug 2025 • 6 yrs 1 mo

• Led day-to-day operations and client delivery across multiple e-commerce and service-based accounts • Maintained 95% client retention through strong operational oversight, communication, and expectation management • Built and optimized internal workflows, SOPs, and reporting systems to improve delivery speed and consistency • Coordinated cross-functional teams (marketing, creative, support) to ensure on-time, high-quality execution • Acted as the main point of contact for clients, translating business goals into clear execution plans • Improved operational efficiency by reducing delivery bottlenecks and increasing team accountability

Project Manager

Motion Mind Studio • Full-time

Jan 2021 - Feb 2025 • 4 yrs 1 mo

Led operational execution for a creative and marketing studio serving SaaS and eCommerce clients, ensuring consistent delivery, clear processes, and cross-team alignment. Key contributions: Managed end-to-end operations across strategy, design, and marketing teams Owned project timelines, resource planning, and delivery quality across multiple client accounts Built and implemented scalable workflows and SOPs to support growth without reducing quality Improved internal coordination and reduced delivery delays through clearer ownership and communication Acted as the operational bridge between leadership, clients, and execution teams Supported client retention by maintaining delivery standards and operational clarity