a
anisarehman476

Muhammad Farhad

@anisarehman476

FrontEnd Web Developer and Virtual Assistant HTML,CSS, Shopify, Customer Support

Pakistan
English
About me
I am a fornt end Web Developer(HTML CSS) & Virtual Assistant with 5+ years of experience helping businesses run smoothly and grow efficiently. I specialize in customer support including live chat, calls, emails, and social media DMs, as well as cold calling and sales support. I also manage ecommerce stores on Shopify, Amazon, eBay, Etsy, and Walmart, along with social media platforms like Facebook, Instagram, TikTok, YouTube, and LinkedIn. I handle order processing, returns, and customer queries. Skilled in tools like Zendesk, Salesforce, Intercom, Gorgias, Jira, Slack, and Freshdesk.... Read more

Skills

a
anisarehman476
Muhammad Farhad
Offline • 
Average response time: 1 hour

See my services

Messaging & Emailing
I will be your VA for cold email, live chat, SMS, social media VA, and ecommerce VA
From$10 / projectMore details
Custom Websites
I will fix responsive website using HTML CSS and frontend design
From$80 / projectMore details

Work experience

Amazon

Virtual Assistant

Amazon • Freelance

Jan 2021 - Mar 2022 • 1 yr 2 mos

Managed Amazon seller accounts including product listings, inventory, and order processing Created and optimized product listings (title, bullet points, descriptions, keywords) Handled customer support, returns, refunds, and feedback management Monitored account health and resolved performance issues (late shipments, order defects) Maintained high seller rating (95%+) with excellent customer service Reduced order defect rate and improved account health status