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Fiverr Pro
English
$
USD
Grace O
@anitajg12
Operations Associate
Kenya
English, Swahili
About me
I have experience in technical support and operations, working on sync, connectivity, and integration issues across platforms. I am comfortable using tools like Retool to investigate backend issues. I also have experience in project coordination and support for bookkeeping and audit processes.
Skills
Grace O
Offline •
See my services
Customer Support
I will manage your customer support and client communications
Work experience
Operations Associate
Grain • Full-time
Feb 2025 - Mar 2026 • 1 yr 1 mo
Provided customer support for an AI-powered meeting intelligence SaaS platform, handling 70+ customer conversations daily through Intercom. Troubleshot product, integration, and billing issues and worked with product and engineering teams on complex cases. Managed and supported a custom Fin AI support agent that handled around 30% of customer conversations, helping maintain its responses and identify areas for improvement. Maintained support documentation and supported affiliate and startup programs.
STIMA
Full-time • 1 yr 6 mos
Office Manager
Jan 2024 - Feb 2025 • 1 yr 1 mo
Managed office operations and administrative tasks, including bookkeeping, financial tracking, petty cash, and reconciliations. Used QuickBooks Online to maintain financial records, handle reporting, and supported office administration.
Office Administrator
Aug 2023 - Jan 2024 • 5 mos
Handled administrative tasks, data entry, record keeping, and documentation. Coordinated with staff and external partners, supported scheduling and reporting, and helped keep information and paperwork organized.
