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anne_bellaa

Anne S

@anne_bellaa

Bilingual Customer Support Specialist

Indonesia
Indonesian, English
About me
Most businesses don’t lose customers because of bad products; they lose them because of slow or careless responses. That’s where I come in. I specialize in handling high-volume customer interactions without losing the human touch. With 3+ years of experience, I focus on fast responses, clear communication, and keeping customers satisfied. I don’t just reply, I represent your brand and make sure no customer feels ignored.... Read more

Skills

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anne_bellaa
Anne S
Offline • 
Average response time: 1 hour

See my services

Customer Support
I will handle customer service and admin tasks
From$10 / projectMore details

Work experience

Topremit

Sr Customer Support Specialist

Topremit • Full-time

Aug 2022 - Present • 3 yrs 9 mos

This role requires a strategic mindset, problem-solving abilities, and a deep understanding of the customer’s perspective, with the ultimate goal of building customer loyalty and satisfaction. • Produced monthly operational reports analyzing service performance, identifying trends, and process improvement opportunities. • Handled complex customer complaints and escalations to ensure timely and effective resolution. • Monitored customer feedback across multiple channels (surveys, feedback forms, social media, etc.) to identify recurring issues and insights. • Collaborated with cross-functional teams to improve workflows and service efficiency.