Johnny L

Project & Service Manager

Malao • Full-time

Aug 2010 - Present • 15 yrs 10 mos

Hi, I'm a seasoned service and engineering professional with over 14 years of progressive experience, passionate about delivering excellence at every stage of the customer journey. My career began as a Service Engineer, where I spent 7 dedicated years working hands-on with installations, commissioning, troubleshooting, and providing production support to customers across various environments. Those years sharpened my technical expertise, strengthened my problem-solving instincts, and gave me a deep appreciation for what customers experience when they need reliable, timely support. I learned that being technically sound is just one part of the equation — being dependable, communicative, and empathetic is what truly builds lasting relationships. I then transitioned into a Service and Project Management role, spending the past 7 years leading teams and managing customer expectations to ensure every project lands on time and on target. I became the critical bridge between customer needs and operational execution — coordinating on-site service teams, managing escalations calmly, and aligning timelines and resources while keeping the customer experience at the heart of every decision. What sets me apart is the unique combination of technical depth and managerial breadth I bring to every engagement. Having worked both in the field and in management, I understand the full picture — from diagnosing a complex fault to meeting a critical business deadline. I speak the language of both engineers and customers, and I use that to drive collaboration and deliver outcomes everyone is proud of.