Anshika S

Salesforce Developer & Administrator

Accenture • Full-time

Sep 2024 - Present • 1 yr 10 mos

• Salesforce Administrator and Consultant with 2+ years of experience supporting Sales Cloud and Service Cloud solutions for global clients at Accenture. • Gather and analyze business requirements, conduct stakeholder discussions, prepare functional documentation, process flows, solution designs, user stories, and effort estimations. • Manage user administration, profiles, permission sets, roles, sharing settings, reports, dashboards, data management, and system configurations while ensuring compliance with business requirements. • Design and implement automation using Salesforce Flows, validation rules, and approval processes, significantly improving operational efficiency and reducing manual effort. • Handle SLA-critical incidents, change requests, and production support while collaborating with business users and cross-functional teams to deliver timely resolutions. • Develop and enhance Salesforce solutions using Apex, Lightning Web Components (LWC), and Visualforce when custom functionality is required. • Support Agile project delivery, testing, deployment activities, release management, and version control using Salesforce DX and Git. • Act as a bridge between business and technical teams, ensuring scalable Salesforce solutions that align with organizational goals and improve user experience.

Salesforce Developer Intern

Salesforce

Nov 2023 - Jan 2024 • 2 mos

• Completed a Salesforce Administration internship with hands-on experience in CRM configuration, business process optimization, and declarative development. • Gathered and analyzed business requirements, documented functional specifications, and translated stakeholder needs into scalable Salesforce solutions. • Configured standard and custom objects, fields, page layouts, record types, and security settings to improve data quality and user experience. • Developed validation rules, workflows, and Flows to enforce business processes, reduce manual effort, and enhance data accuracy. • Created reports, dashboards, and analytics solutions to provide actionable insights for business teams and support data-driven decision-making. • Automated recurring business processes using Salesforce Flow, improving operational efficiency and streamlining daily activities for end users. • Collaborated with users to troubleshoot issues, perform testing, prepare documentation, and support Salesforce adoption across teams. • Gained practical experience in Salesforce best practices, CRM administration, process automation, and stakeholder communication while supporting business objectives.