a
anthonyarriaza

Anthony A

@anthonyarriaza

IT Consultant Freshservice and ServiceNow Setup Resume Writing

United States
English
About me
I’m an experienced IT professional with over 25 years in the field, specializing in technical support, system administration, and network troubleshooting. I’ve worked with both local and international teams, managing day-to-day IT operations, supporting end users, and leading projects involving hardware refreshes, MDM rollouts, and ITSM improvements. My background includes hands-on experience with tools like Microsoft Intune, Freshservice, Salesforce, and a range of endpoint security platforms. I’m comfortable with remote monitoring, patch management, and setting up or maintaining systems.... Read more

Skills

a
anthonyarriaza
Anthony A
Offline • 

Work experience

Seven_Seas Water Group

Senior IT Operations & Infrastructure Manager

Seven Seas Water Group • Full-time

Aug 2026 - Present • 2 mos

Leading IT infrastructure, service management, and help desk operations. Restructuring ITSM taxonomy and category/group structures in ManageEngine to lay the foundation for AI-driven support automation.

Greenway_Health

IT Manager

Greenway Health • Full-time

Dec 2025 - Aug 2026 • 8 mos

Built and deployed an AI Help Desk agent using Microsoft Copilot Studio, achieving 22% ticket deflection. Improved CSAT from 60% to 84% and automated onboarding by integrating Hirebridge with Freshservice, contributing to $1.2M in documented operational savings.

Checkers_and Rally's

IT Manager

Checkers and Rally's • Full-time

Jun 2019 - Dec 2024 • 5 yrs 6 mos

Reported directly to the CIO, managing IT operations and support across 900+ restaurant locations. Built the IT function from a single technician to a team of six.