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anthonyvbenitez

Anthony V

@anthonyvbenitez

Senior Operations Control Specialist

El Salvador
Spanish, English
About me
I am an Industrial Engineer specializing in Workforce Management, Operations Analytics, and Process Automation. I have extensive experience turning operational data into better staffing and performance decisions using Power BI, SQL, and Python. I focus on building scalable solutions that integrate operational data into practical decision-making systems.... Read more

Skills

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anthonyvbenitez
Anthony V
Offline • 

See my services

Video Scripts
I will audit 5 episodes of your vertical drama or microdrama script
From$30 / projectMore details
Automations
I will automate your recurring ops report with excel power query or power bi
From$95 / projectMore details

Work experience

Ria_Money Transfer

Senior Operations Control Specialist

Ria Money Transfer • Full-time

Oct 2024 - Present • 2 yrs 1 mo

Lead workforce management and intraday operations across multi-channel Compliance teams. Monitor real-time performance, staffing, and operational KPIs. Develop capacity planning and forecasting models using Erlang C. Design internal WFM ecosystems using Power Platform, including Power Apps, Power BI, and Power Automate to improve decision-making and scalability.