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anupambarua540

Anupam B

@anupambarua540

Marketplace Commerce Executive

India
Hindi, English, Bengali
About me
I am a versatile operations and customer support professional with over 8 years of experience across banking, fintech, and e-commerce. I specialize in omnichannel support, KYC verification, and marketplace operations. I have a strong background in fraud awareness and process compliance within RBI-aligned and UK retail banking workflows.... Read more

Skills

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anupambarua540
Anupam B
Offline • 
Average response time: 7 hours

See my services

Promoted Listings
I will create and optimize amazon and flipkart product listings
From$10 / projectMore details

Work experience

HSBC

Customer Service Banker

HSBC • Full-time

Mar 2022 - Jun 2025 • 3 yrs 3 mos

Delivered omnichannel support for UK retail banking customers across voice, email, and live chat covering transfers, deposits, card disputes, and account servicing. Managed live chat queues for failed transactions and mobile banking support. Performed KBA-based authentication and followed escalation pathways for fraud and high-risk cases. Logged interactions in CRM with accurate tagging and audit trails while identifying phishing and APP fraud indicators.