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aq3791

Abdul Quddos

@aq3791

Operations and Escalation Consultant

Sweden
English, Swedish, Urdu
About me
When operations get messy, customers escalate, or projects start slipping - I step in to stabilize things. With 20+ years in telecom and IT, I’ve handled complex operations, customer environments, and multi-stakeholder projects across different roles. Today, I help businesses remotely in critical situations which include: Customer Escalation Management, Project Recovery & Coordination, Short-Term Operational Support. I typically work on short-term, high-impact engagements where immediate support is required.... Read more

Skills

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aq3791
Abdul Quddos
Offline • 

See my services

Consulting
I will manage customer escalations and crisis situations
From$95 / projectMore details
Project Management
I will program coordination, project management and pmo support
From$85 / projectMore details

Work experience

Ericsson

Project Manager

Ericsson • Full-time

Feb 2001 - Dec 2022 • 21 yrs 10 mos

22 years experience in telecom industry with Ericsson Sweden, in following roles and responsibilities: 🔵 Project Manager | Ericsson Sweden | 2019.04.10 - 2022.12.31. -Customer engagement with focus on Ericsson’s 4G & 5G products. -Multiple NDO demo apps development projects for Mobile World Congress (MWC) 2019-20 events. -Network Performance Improvement (NPI) project and team setup. -Product introduction (field trial) project for Virtual Radio Access Network (V-RAN). -Product introduction (field trial) project for Narrow Band - Internet of Things (NB-IOT). 🔵 Solution Architect | Ericsson Sweden | 2013.06.17 - 2019.04.09. -3G Network Design and Optimization (NDO) services delivery. -4G Network Design and Optimization (NDO) services delivery. 🔵 Customer Support Manager | Ericsson Sweden |2010.09.06 - 2013.06.16. -Interfacing between Ericsson customer units and Product Line Maintenance (PLM) organization. -Leading task forces to investigate complex technical issues reported in 3G Radio Base Station (RBS) and 4G e-Node B. 🔵 Radio Network Consultant | Ericsson Sweden | 2007.04.01 - 2010.09.05. -Radio Access Network (RAN) services. -Node B integration, -Operations & maintenance (O&M), -Network Optimization. 🔵 Service Engineer | Ericsson Sweden | 2004.12.01 - 2007.03.31. -Air interface functionality testing (inter-operability) between Ericsson’s 3G network and multi-vendor UEs according to 3GPP specifications. 🔵 System Tester | Ericsson Sweden | 2001.02.19 - 2004.11.30. Software testing (Integration & verification) of Radio Network Controller (RNC) node in 3G network, covering various stages of software quality testing.