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Fiverr Pro
English
$
USD
I will troubleshoot windows outlook and onedrive issues remotely
About this Gig
I provide focused remote support for Windows PCs, Outlook and OneDrive.
Typical issues include Windows errors or slowness, Outlook setup and mail problems, and OneDrive sync errors.
Packages cover one Windows computer:
- Basic: up to 1 hour to diagnose one issue and report findings and next steps.
- Standard: up to 2 hours to troubleshoot one agreed issue and apply approved fixes.
- Premium: up to 3 hours for up to 2 related issues, with a written report.
All packages include a summary of checks, changes and recommendations. A complete fix cannot be guaranteed within the booked time; hardware faults or provider restrictions may require escalation.
Message me on Fiverr before ordering to confirm scope and session availability. You stay present, enter your own credentials and approve any remote connection.
No unattended access, account recovery bypass, data recovery, server administration or tenant-wide Microsoft 365 changes. Licences and paid software are not included. Back up important files before the session.
I can discuss your requirements in French.
Device:
Desktop
•
Laptop
Operating system:
Windows
FAQ
How does remote support work?
We agree on the issue and a session time through Fiverr. You stay at your computer, approve the remote connection and can end it at any time. No unattended access is required.
Do you guarantee a complete fix?
No. The service covers the stated troubleshooting time, agreed checks and a written outcome. Some issues need a hardware repair, licence, provider action or separate work. We confirm suitability before ordering.
Do I need to share my passwords?
No. Never send passwords, MFA codes or recovery codes. You enter your own credentials during the session and remain in control of your accounts.
What is excluded?
Hardware repairs, data recovery, account protection bypass, servers, tenant-wide Microsoft 365 changes and paid licences are excluded. Please describe your issue before ordering.
What does a revision cover?
A revision clarifies or corrects the delivered findings or an agreed change for the same issue. It does not include another full session, a new issue or an additional computer.
What should I prepare?
A working internet connection, an anonymized error screenshot, your Windows and application versions, and a backup of important files. Confirm a suitable session time before ordering.
