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ARIF
@arif21_arif
IT Support and Cybersecurity Specialist
Bangladesh
English
About me
I’m Arif, an IT Support professional with years of experience helping individuals and businesses solve technical problems quickly and efficiently. My expertise covers troubleshooting, system maintenance, and remote support, ensuring smooth and secure technology operations. I provide reliable IT solutions including Windows troubleshooting, network setup, cybersecurity checks, remote assistance, and system optimization—all with clear communication and a client-first approach.
Skills
ARIF
Offline •
Average response time: 1 hour
See my services
Technical Support
I will help you solve technical problems and improve system performance
Technical Support
I will fix google workspace email, dns, gmail, mx, spf, dkim, and admin issues
Work experience
User Support Officer (IT)
Unitech • Full-time
Dec 2023 - Present • 2 yrs 7 mos
Managing user access and permissions across internal systems to ensure secure and controlled access. Providing troubleshooting and resolving hardware and software issues while handling user-reported incidents through a ticketing system with timely response and resolution. Monitoring and maintaining IT systems for optimal performance, and installing and configuring software applications. Assisting in hardware setup, configuration, and troubleshooting while ensuring compliance with IT security protocols. Additionally, working with the SOC team to monitor security alerts, support incident response, and assist in identifying and mitigating potential cyber threats. Also supporting user training initiatives and developing user manuals to enhance operational efficiency.
