Siposs K

2nd Line Support Specialist

Acsell • Full-time

Nov 2025 - Present • 6 mos

Currently working in a higher level Team focused on delivering support to a high level enterprise infrastructure which is based on ITIL controls and highly adverse on security.

Team Leader / Project Implementation Manager

Adaptive Environmental • Full-time

Jan 2022 - Mar 2025 • 3 yrs 2 mos

• Extracted and analysed blocks of data from our Systems SQL Database to understand trends and troubleshoot issues with our Systems. • Spearheaded network improvement projects, optimizing routing/switching configurations and firewall policies across multiple sites. • Supported the organisation’s transition to Azure, assisting with implementation of IaaS and cloud-native services aligned to a “cloud-first” approach. • Designed and documented system architecture, change processes, and incident response guides in line with ISO and GDPR policies. • Acted as escalation point for infrastructure issues, mentoring 2nd line team and improving incident resolution times by 30%. • Participated in after-hours change deployments, critical incident response, and site visits to support distributed office locations. • Led a team of technical minds to implement current and future business projects while researching new products and technologies guided by the ITIL Framework. • Managed the full project lifecycle, from conceptualization to implementation • Worked alongside our Sales Team to create products for our customers business needs • Collaborated with internal and external stakeholders, including product development, marketing, and finance teams, to ensure seamless project execution • Monitored project performance and adjusted strategies as necessary to mitigate risks and address issues. • Created Documentation and Processes by assisting in creation of documentation for ISO 9001 and ISO 27001 • Oversaw daily operations and task management for the Technical Team • Monitored and updated KPIs, ensuring consistent progress tracking • Streamlined and updated operations and processes for the Support Desk to enhance efficiency and service quality, achieving a performance increase by almost 200%.

IT Systems Analyst (1st Line Support)

Adaptive Careers • Full-time

Nov 2017 - Jan 2022 • 4 yrs 2 mos

• Managed support request tickets, addressing issues ranging from basic to complex levels • Administered Microsoft O365, Exchange Admin Centre, Azure, Teams, SharePoint, OneDrive • Hands-on experience with virtualization technologies (Hyper-V, VMWare) • Configured and managed servers, AD, SCCM, DHCP, DNS, LAN/WAN, VLANs, Group Policy • Diagnosed and resolved IT technical issues through effective troubleshooting processes • Excelled in high-pressure situations, maintaining strong communication with stakeholders • Managed IP Telephony systems • Administered Wi-Fi and network infrastructure • Oversaw CCTV systems and NVR management • Managed Paxton Entry Systems for secure access control • Supported remote work solutions and VPN configurations • Delivered technical projects with efforts to ensure timely and efficient project completion • Performed data backup and recovery operations to safeguard critical information