Mehak

Chief Operating Officer / COO

The Dreamial Marketing Agency • Full-time

Jun 2025 - Present • 1 yr 1 mo

As COO, I oversee the agency’s daily engine, ensuring our creative output aligns with business sustainability and client growth. I have shifted focus from creative execution to operational scaling and strategic leadership, driving the agency toward long-term excellence. ● Strategic Oversight: Designing and implementing operational workflows that increase team efficiency and reduce project turnaround times. ● Cross-Functional Leadership: Bridging the gap between creative, accounts, and technical departments to ensure seamless project delivery. ● Resource Management: Managing agency budgets, talent allocation, and vendor relationships to maximize ROI. ● Performance Optimization: Developing KPIs to track agency health and mentoring mid-level managers to foster a culture of accountability.

Freelance Graphic Designer, Web Developer & SEO Specialist

Fiverr • Full-time

Sep 2019 - Present • 6 yrs 10 mos

I'm Mehak, COO of a full-service digital agency with over 6 years of certified experience. After personally delivering 400+ 5-star projects on Fiverr, I built a professional team of 15+ experts to expand my services. We specialize in creating powerful Brand Identity, Custom WordPress & Shopify websites, and results-driven SEO.

Head of Operations

The Dreamial Marketing Agency • Full-time

Jun 2024 - Jun 2025 • 1 yr

As Head of Operations, I oversee the agency’s daily engine, ensuring our creative output aligns with business sustainability and client growth. I have shifted focus from creative execution to operational scaling and strategic leadership. ● Strategic Oversight: Designing and implementing operational workflows that increase team efficiency and reduce project turnaround times. ● Cross-Functional Leadership: Bridging the gap between creative, accounts, and technical departments to ensure seamless project delivery. ● Resource Management: Managing agency budgets, talent allocation, and vendor relationships to maximize ROI. ● Performance Optimization: Developing KPIs to track agency health and mentoring mid-level managers to foster a culture of accountability.