a
ars09001

Arsalan Khan

@ars09001

System Admin and IT Support

Pakistan
English
About me
I will do Data Entry and Excel Work and I have recently completed my degree so, I would like to do some work and don't want to waste any time and polish my skills on this firm ... Read more

Skills

a
ars09001
Arsalan Khan
Offline • 

See my services

Technical Support
I will help in system administration and remote support
From$35 / projectMore details
Server Administration
I will help in setup a computer or server
From$80 / projectMore details

Work experience

Careem

Associate IT Engineer

Careem • Full-time

Oct 2025 - Present • 10 mos

• Managed employee onboarding and offboarding processes across Careem markets • Administered and managed devices using JumpCloud • Handled user identity and access management (IAM) through Okta • Provided IT support across multiple regional markets, ensuring timely issue resolution • Oversaw and resolved operational issues related to two call center systems • Managed Google Workspace (GWS) user accounts, including provisioning, deprovisioning, and access control • Facilitated secure data transfers and ensured compliance with internal policies • Collaborated with cross-functional teams to maintain system availability and user productivity • Managed a high volume of Jira support tickets, maintaining over 95% SLA compliance by prioritizing incidents and service requests to ensure timely resolution and minimal business disruption.