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$
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Aruldaz
@aruldazs
Advisor
Malaysia
English, Malay, Tamil
About me
I am a customer support professional with corporate experience in email support, live chat, complaint handling, payment enquiries, ticket documentation, customer follow-ups, and escalations.
I help businesses communicate clearly and professionally by creating customised customer-support email templates and organised support documents. I focus on accuracy, clear wording, consistency, and a positive customer experience.
I am reliable, detail-oriented, and committed to delivering high-quality work according to each client’s business tone and requirements.
Skills
Aruldaz
Offline •
Average response time: 1 hour
See my services
Customer Support
I will provide professional email and live chat customer support
Writing & Translation
I will create professional customer support email templates
Portfolio
Work experience
Customer Service Support
Ezypay • Full-time
May 2026 - Present • 5 mos
Meet defined service expectations by analysing, responding and resolving customer enquiries, with particular focus on tier 1 merchants Handle customer complaints/ escalations, providing timely solution/s and/or escalation and follow-up to ensure resolution Deliver training and mentorship to new and existing team members to develop Team skills and capabilities Co-ordinate outbound communications to ensure stakeholders are kept informed of any impact to their service Assist Customer Support Team Leader with day-to-day supervision of the Customer Support Team
Advisor
Concentrix • Full-time
Apr 2025 - Present • 1 yr 6 mos
Respond promptly and professionally to customer inquiries via live chat and email. Understand customer needs and provide clear, accurate solutions or advice. Resolve issues related to products, services, accounts, or general inquiries while maintaining high written communication quality and empathy. Follow company policies and SLAs.
