a
asiabatool978

AsiaBatool

@asiabatool978

Customer support agent for Email live chat and watsapp

Pakistan
English
About me
Customer support agent from Pakistan with strong English skills. I handle customer queries via email, live chat and WhatsApp for online stores. Fast, polite, and available during UK/US hours. I manage orders, product questions and complaints professionally.... Read more

Skills

a
asiabatool978
AsiaBatool
Offline • 
Average response time: 1 hour

See my services

Customer Support
I will be your shopify customer support VA email chat urdu or english
From$5 / projectMore details

Portfolio

Work experience

Online_Business Institute

Customer Support Agent

Online Business Institute • Full-time

Sep 2025 - Present • 10 mos

Customer support agent with 1+ year experience Key tasks: 1. Respond to customer queries via email, live chat, WhatsApp - average response time under 5 mins 2. Manage order tracking, shipping issues, returns & refunds 3. Handle product questions and complaints with 98% customer satisfaction 4. Work in UK/US time zones for fast support Achievements: - Resolved 500+ customer tickets with positive feedback - Reduced refund requests by handling issues quickly and politely - Experienced in Zendesk, Gorgias and Shopify helpdest tools.