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asifmohamm

Mohammed Asif

@asifmohamm

SENIOR IT SUPPORT ENGINEER

India
English, Kannada, Hindi
About me
I am a seasoned IT professional with 4+ years of experience, adept in hardware and software troubleshooting, including SCCM and SaaS support. I excel in delivering superior technical support and driving client satisfaction by surpassing SLA's & KPI's.... Read more

Skills

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asifmohamm
Mohammed Asif
Offline • 
Average response time: 1 hour

See my services

Technical Support
I will provide IT support, laptop troubleshooting and office 365
From$15 / projectMore details

Work experience

NTT_DATA

SENIOR IT SUPPORT ENGINEER

NTT DATA • Full-time

Dec 2022 - Jun 2025 • 2 yrs 6 mos

Delivered exemplary technical support to US based employees daily, while assisting with the installation, configuration, and troubleshooting of Windows and Mac operating desktop computers, and other peripherals. Identified, planning, and procurement initiation for IT hardware and accessories. Responsible for handling the supervisor calls for escalation incidents. Responsible for meeting the client's SLA's & KPI's with day-to-day analysis. Handled video and audio conference meetings for partners across different locations. Managing tickets from the centralized system, ServiceNow, and ensuring high-urgency tickets are prioritized. Assisted with onboarding and offboarding of users, setting up and configuring the workstations. Aided users through the IT troubleshooting and problem-solving process. Administered cloud services -> Microsoft Azure, Office365 apps and more