We are a Certified Zendesk Premier Partner
Save time and energy! Our innovative method will get you going with Zendesk in 7 days or less. The one-off price includes the following:
Setup
- Set up Zendesk with best-practice configuration.
- CRM integration.
- Set up groups - get each ticket to the right agent.
Email
- Connect your email channel.
- Help with email settings - ensure successful delivery.
- Design your email template - make it stand out.
Zendesk Customization
- Activate CSAT & create automated workflows - improve response rates.
- Set up SLAs - know when tickets need a response.
- Set business hours - let customers know when you're available.
- Set up 15 automated workflows - increase efficiency.
- Set up custom views - ensure agents don't miss tickets.
- Set up reporting - review agent performance.
- How to create pre-made agent responses & Knowledge Base articles.
Support
- Video tutorials for connecting WhatsApp, Facebook, Instagram, SMS & Phone.
- Video training for your teams on the platform, reports, & workflows.
- +PLUS! One month of free support post-setup to make sure your launch goes smoothly.
- +PLUS! One Year of Zendesk game plan to ensure you achieve a positive ROI.