Jana S

Office & Customer Support Specialist

Xerox • Full-time

Dec 2021 - Dec 2024 • 3 yrs

Customer Support & Administrative Specialist In this role, I served as the primary point of contact for client communications and administrative management. I specialized in bridging the gap between professional customer service and efficient back-office operations within both office and remote environments. Key Responsibilities & Achievements: -Multi-Channel Support: Provided professional 1st-level support via phone and digital channels, ensuring technical concerns were resolved or accurately routed. -End-to-End Order Processing: Managed the full administrative cycle, including order intake, delivery documentation, invoicing, and bookkeeping. -Data & System Management: Handled comprehensive database maintenance, back-office organization, and systematic data entry with high attention to detail. -Technical Asset Management: Responsible for the verification, setup, and administrative tracking of technical equipment and devices. -Remote Work & Organization: Operated with a high degree of self-organization and proactive communication in a remote team setup, ensuring seamless workflow continuity. Technical Proficiency: I worked extensively with MS Outlook, various ERP systems, and company-specific software. I have a proven track record of quickly mastering new digital tools and adapting to complex client workflows.