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Fiverr Pro
English
$
USD
I will provide ecommerce customer support for your online store
Gig Summary
Your Trusted Solution for Exceptional Customer Support
Poor Support Kills Your Business. Let's Fix That.
10+ years of experience as a customer support specialist ensuring your customers get fast, professional responses. Poor support kills satisfaction, l...
Level 1
Has met certain performance criteria and shows strong potential in the marketplace.
About this Gig
Customer emails, order questions, shipping issues, refunds or customer messages taking too much of your time?
I can handle your day-to-day ecommerce customer support and help keep your customers taken care of.
I have 10+ years of customer support experience working with ecommerce and product-based businesses. I handle customer inquiries, orders, shipping issues, refunds, returns, replacements and product questions.
I can help with:
- Email and ticket support
- Live chat support
- Facebook and Instagram customer messages
- Social media comments and customer inquiries
- Order tracking and shipping issues
- Refunds, returns and cancellations
- Product questions and complaints
- Customer follow-ups and escalations
I have hands-on experience with Shopify, Amazon, eBay, Walmart and WooCommerce, as well as Zendesk, Freshdesk, Gorgias and Tidio.
I will learn your products, policies and SOPs and follow your process. If something falls outside your guidelines, I will flag it instead of guessing.
Start with the 1-hour package to test my work. For ongoing support, contact me for an hourly custom offer.
My Portfolio
FAQ
What is included in your customer service support?
My customer service support includes email and live chat support, social media engagement, product listing, e-commerce store management, customer exchange, refund, and tech support needs, as well as keeping detailed records of bookings, orders, exchanges, and refunds.
Do you have experience with Shopify customer support?
Yes, I have experience providing customer support for Shopify stores, including order fulfillment, handling refunds, and addressing customer inquiries.
Which platforms are you familiar with?
I am proficient in using G-Suite, Shopify, WordPress, HelpDesk, Live Chat, FreshDesk, Tideo, and Zendesk for customer support and communication.
How do you handle customer complaints?
I address customer complaints by listening to the customer's concerns, empathizing with their situation, and finding a resolution that meets their needs and complies with the company's policies.
Can you handle customer exchanges and refunds?
Yes, I can handle customer exchanges and refunds in accordance with the company's policies and procedures.
Do you have experience with e-commerce online store management?
Yes, I have experience managing e-commerce online stores, including product listing, order fulfillment, and customer service.
How do you handle language barriers with customers who do not speak English?
I understand both US and UK English easily, and I use tools such as Chat GPT or Grammarly to assist me in maintaining accuracy and fluency while communicating via chat or email.
Reviews
34 reviews for this Gig
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Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
Sort By
Most relevant
J julianworton
Canada
Ongoing collaborationGreat continued work with Asad, he quickly responds to and adapts to changes effortlessly.
$50-$100
Price
12 days
Duration
Helpful?M 
marineb
United States
Ongoing collaborationOn time and very efficient as usual
$100-$200
Price
10 days
Duration
Helpful?M marineb
United States
Ongoing collaborationAlways on top of it! Best agent we have had in a long time
$100-$200
Price
1 day
Duration
Helpful?M marineb
United States
Ongoing collaborationAwesome service thank you very much
$100-$200
Price
1 day
Duration
Helpful?M marineb
United States
Ongoing collaborationExcellent work and support for our company
$100-$200
Price
1 day
Duration
Helpful?
Reviews
34 reviews for this Gig
| (34) | ||
| (0) | ||
| (0) | ||
| (0) | ||
| (0) |
Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
Sort By
Most relevant
J julianworton
Canada
Ongoing collaborationGreat continued work with Asad, he quickly responds to and adapts to changes effortlessly.
$50-$100
Price
12 days
Duration
Helpful?M marineb
United States
Ongoing collaborationOn time and very efficient as usual
$100-$200
Price
10 days
Duration
Helpful?M marineb
United States
Ongoing collaborationAlways on top of it! Best agent we have had in a long time
$100-$200
Price
1 day
Duration
Helpful?M marineb
United States
Ongoing collaborationAwesome service thank you very much
$100-$200
Price
1 day
Duration
Helpful?M marineb
United States
Ongoing collaborationExcellent work and support for our company
$100-$200
Price
1 day
Duration
Helpful?
