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Alex A
@atanassov84
Jira an Atlassian Specialist, Agile Solutions, IT Project Management
Germany
Spanish, Bulgarian, English, German
About me
Most teams use Jira wrong – too complex, too manual, no real value.
I turn Jira into a structured, automated system that supports your business.
5+ years experience | 5000+ hours in Jira
Focus:
• Jira Service Management (ITSM, SLA, Helpdesk)
• Workflow automation (Smart Values, APIs)
• Scalable setups for IT, HR & operations
I don’t just configure Jira – I solve business problems:
→ Less manual work
→ Faster processes
→ Clear structures
From setup to optimization – I build systems that scale.
Let’s turn your Jira into a real business tool.
Skills
Alex A
Offline •
Average response time: 1 hour
See my services
Project Management Software
I will set up and optimize jira workflows and automation
Project Management Software
I will set up and optimize jira service management for your IT helpdesk
Portfolio
2 Reviews
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Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
1-2 out of 2 Reviews
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bella_m_bg
Bulgaria
Alex did an excellent job improving my Jira Service Management setup. He took the time to understand my requirements and turned them into practical improvements to the customer portal, request types, and portal groups. He configured the SLAs and service calendars, connected a knowledge base, and set...
Helpful?
bam_interactive
Germany
Alex was instrumental in helping us set up Jira the right way from the start. He didn’t just execute tasks - he took the time to really understand our strategy, our workflows, and the challenges we were facing as a team. Based on that, he made proactive suggestions that genuinely improved how we work...
Helpful?
