I will be your dropshipping customer support specialist
I turn customer service into customer experience
About this Gig
Dealing with angry customers over shipping or quality issues, causing your refund rates to rise? Let me handle your customer support and win them back!
Im Atik a dropshipping customer support specialist with 6+ years of experience, helping clients focus on sales while I manage their support.
Ive helped both general and branded dropshipping stores manage tickets, resolve disputes, and improve satisfaction.
I observe customers pain points, create solutions within your refund and return policies, and with a friendly tone, I resolve issues in a way that makes them feel valued.
My Services: Emails & chat responses, ticket management, refunds/resends/disputes, maintaining brand tone.
I'm Experienced with G-Suite/Gmail, Zendesk, Freshdesk, Gorgias, Reamaze I can adapt to any platform.
What You will get from me: Fast, friendly support that keeps customers happy, reduces refunds, and tracks interactions in a Google Sheet, with weekly scorecards showing refunds & chargebacks saved.
What I Need: Access to your store and support platform plus a brief overview of your refund/return policies I handle the rest.
Click Order Now and lets make your customers love your store!
Social media platform:
•
Service type:
Technical support
Language:
English
Timezone:
24/7
Support software:
Zoho Desk
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Freshdesk
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Zendesk
•
Liveagent
FAQ
What type of customer support do you provide?
I handle full customer support for dropshipping and eCommerce stores, including responding to emails, managing tickets, handling refunds, and resolving disputes.
Can you match my brand’s tone and voice?
Absolutely! I maintain your brand’s tone, professionalism, and language style to ensure every customer feels valued.
How do you handle angry or upset customers?
I listen carefully, empathize, and respond calmly — resolving issues within your refund and return policies to turn unhappy customers into loyal ones.
Can you handle PayPal or Shopify disputes?
Yes, I can draft professional responses, gather proof, and handle disputes effectively to help protect your business from unnecessary losses.
Do you offer 24/7 customer support?
I can cover different time zones and schedules. If you need 24/7 coverage, we can discuss a team-based setup.
Can you manage live chat and social media messages too?
Yes! I can handle live chat, Facebook, Instagram, and other social media messages for consistent support across all channels.
Do you provide performance reports?
Yes, I track tickets, refunds, and customer satisfaction — and can send you weekly reports to help you measure performance and improvements.
How many hours per day can you work on my project?
That depends on your store volume and requirements. I’m flexible and can adjust my availability as your business grows.
What do you need from me to get started?
I’ll need access to your support platform and Shopify store to view orders. You can also share access to discount codes if you’d like me to offer special discounts to retain angry or happy customers. Lastly, I’ll need details about your refund and return policies — I’ll take care of everything else!
How do you assure the confidentiality of projects?
I value your trust and maintain complete confidentiality. All project data, customer details, and internal communications are handled securely and never shared with third parties. I can also sign an NDA if required.
79 reviews for this Gig
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Rating Breakdown
- Seller communication level
- Recommend to a friend
- Service as described
Sort By
F 
fly1001
Repeat Client

France
Always happy to work with you. Good job
Up to $50
Price
1 day
Duration
Helpful?F 
fly1001
Repeat Client

France
Always happy to work with you. Really professional work
Up to $50
Price
1 day
Duration
Helpful?M maryamamaria
Repeat Client

United States
Amazing work as always! Thank you so much
Up to $50
Price
8 days
Duration
Helpful?U user55653811
Repeat Client

United Kingdom
Great work. Really appreciate it. Will be using this service again :)
Up to $50
Price
1 day
Duration
Helpful?M maryamamaria
Repeat Client

United States
Amazing work as always!
Up to $50
Price
9 days
Duration
Helpful?
79 reviews for this Gig
| (79) | ||
| (0) | ||
| (0) | ||
| (0) | ||
| (0) |
Rating Breakdown
- Seller communication level
- Recommend to a friend
- Service as described
Sort By
F 
fly1001
Repeat Client

France
Always happy to work with you. Good job
Up to $50
Price
1 day
Duration
Helpful?F 
fly1001
Repeat Client

France
Always happy to work with you. Really professional work
Up to $50
Price
1 day
Duration
Helpful?M maryamamaria
Repeat Client

United States
Amazing work as always! Thank you so much
Up to $50
Price
8 days
Duration
Helpful?U user55653811
Repeat Client

United Kingdom
Great work. Really appreciate it. Will be using this service again :)
Up to $50
Price
1 day
Duration
Helpful?M maryamamaria
Repeat Client

United States
Amazing work as always!
Up to $50
Price
9 days
Duration
Helpful?

