Augustine P

Administrative Assistant

SETCO Solid Tire • Full-time

Jun 2023 - Sep 2025 • 2 yrs 3 mos

Managed administrative tasks for multiple clients across various industries, ensuring timely completion of assignments and maintaining high client satisfaction ratings. Implemented scheduling automation tools (e.g., Calendly, Google Calendar) to streamline appointment booking, reducing missed meetings by 4%. Organized and maintained email inboxes using Gmail and Outlook, achieving a 60% reduction in average client response time. Created, scheduled, and managed social media content using platforms such as Hootsuite and Buffer, resulting in a 30% increase in engagement metrics. Performed accurate data entry and maintained CRM systems (e.g., HubSpot, Zoho CRM, Salesforce) with a 99% data accuracy rate. Provided virtual customer support and processed over 500 product listings per month for e-commerce clients, contributing to a 20% increase in online sales. Developed and updated Standard Operating Procedures (SOPs) to document client workflows, improving task consistency and reducing training time for new team members. Coordinated and facilitated virtual meetings using Zoom and Microsoft Teams, and prepared detailed weekly reports for management review. Supported bookkeeping functions using QuickBooks and Excel, tracking invoices and reducing overdue payments by 25%. Recognized for excellent time management, adaptability to new software platforms, and strong written and verbal communication skills in remote environments.