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Fiverr Pro
English
$
USD
I will handle customer support replies for your ecommerce store
Proactive Virtual Assistant for Global Teams and Customer Support
Let's be honest, as your business grows, your 'To-Do' list shouldn't be what holds you back.
I'm Essie, a proactive Virtual Assistant specializing in administrative support, data organization, and e...
About this Gig
Is your inbox flooded with customer messages while you're trying to run your store?
Refund requests. "Where is my order?" emails. Angry DMs. It never stops, and every unanswered message is a customer you could be losing.
I'm Essie, a virtual assistant specializing in e-commerce customer support. I'll handle your customer messages professionally and on-brand, so your buyers feel heard, and your store keeps its reputation.
What I'll handle for you:
- Order status inquiries
- Refund and return requests
- Complaint and dispute responses
- Shipping delay follow-ups
- General product questions
- Email, Shopify inbox, and social media DMs
Why store owners choose me:
- Every reply is personalized, no robotic copy-paste responses
- I match your brand tone, whether friendly, firm, or professional
- Fast turnaround, so no customer is left waiting
- Premium package includes 5 ready-to-use response templates you keep forever
Whether you have 10 messages or 50, I'll clear your inbox and keep your customers happy.
Message me before ordering so we can talk about your store and how you like things handled!
Social media platform:
•
•
TikTok
Service type:
Non-technical support
Language:
English
Timezone:
UTC daytime
Support software:
Other
My Portfolio
FAQ
Q: What do I need to provide before we start?
A: Just share access to your inbox or DMs, a brief description of your store, and any tone or guidelines you prefer. I'll take it from there.
Q: What if a customer issue is too complex to resolve?
A: I'll flag it for you immediately with a full summary so you can step in. No message ever gets left unresolved without your knowledge.
Q: Do you process refunds directly?
A: I handle the responses only. Any actual refund processing will need to be done on your end unless we agree otherwise before the order starts.
Q: Can I keep the templates from the Premium package?
A: Absolutely! The templates are yours to use even after the order is complete.
Q: What platforms do you work on?
A: I work on Gmail, Shopify inbox, and social media DMs, including Facebook, Instagram, and TikTok, depending on your package.
