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austinswift13

John Palomar

@austinswift13

Healthcare Virtual Assistant

Philippines
English, Tagalog
About me
Healthcare customer service specialist with 2+ years’ experience in medical claims, benefits verification, and member support for Humana, UnitedHealthcare, and Blue Cross Blue Shield. HIPAA-certified, trauma-informed, and trained in U.S./Canadian healthcare administration. Skilled in high-volume call handling, claims resolution, and patient-centered communication.... Read more

Skills

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austinswift13
John Palomar
Offline • 
Average response time: 1 hour

See my services

General Assistance
I will be your hipaa certified healthcare VA for insurance and patient support
From$800 / projectMore details

Work experience

Medicare.com

Customer Service Specialist

Medicare.com

Oct 2024 - Apr 2026 • 1 yr 6 mos

• Processed medical claims, prescriptions, billing, authorizations, and grievances. • Verified eligibility and supported Medicare, Medicare & Medicaid and Medigap members. • Collaborated with providers to resolve claim disputes.

UnitedHealth_Group

Customer Service Specialist

UnitedHealth Group

Jul 2023 - Mar 2024 • 8 mos

• Managed benefits verification and claims inquiries. • Delivered empathetic communication to improve satisfaction. • Supported medical claims, prescriptions, billing, authorizations, and grievances. • Collaborated with providers to resolve claim disputes.