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Abrar Hossain

@auth_abrar

Customer Support, Virtual Assistant and Empathetic Listener

Bangladesh
English, Bengali, Hindi
About me
I'm Abrar, a customer service and operations professional with 6+ years of experience in Bangladesh and the UAE. I help with email and chat support, customer inquiries, scheduling, data entry, document organization and travel reservations. My experience includes bKash, corporate travel and coordinating teams of 35+ employees. I use Zendesk and Microsoft Office, and value clear communication, patience and accuracy. I also offer respectful, non-judgmental listening and companionship for adults. Listening sessions are not therapy, counselling or crisis care. Message me to discuss your needs.... Read more

Skills

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Abrar Hossain
Offline • 

See my services

Customer Support
I will provide professional email and chat customer support
From$10 / projectMore details
General Assistance
I will be your virtual assistant for admin tasks and scheduling
From$10 / projectMore details

Work experience

bKash_Limited

Customer Service Officer

bKash Limited

Jun 2020 - Dec 2022 • 2 yrs 6 mos

Handled 85+ customer inquiries daily about mobile wallets, payments, transfers and account access. Maintained a 96.8% customer-satisfaction score. Recorded and categorized incidents in Zendesk, resolved complaints and coordinated follow-up with technical support teams. Guided customers on transaction security and account recovery.