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Fiverr Pro
English
$
USD
I will provide professional email and chat customer support
Customer Support, Virtual Assistant and Empathetic Listener
I'm Abrar, a customer service and operations professional with 6+ years of experience in Bangladesh and the UAE. I help with email and chat support, customer inquiries, scheduling, data entry, documen...
About this Gig
Need patient, organized support for your customers? I'm Abrar, a customer service and operations professional with 6+ years of experience in Bangladesh and the UAE. At bKash, I handled 85+ daily inquiries and achieved 96.8% customer satisfaction.
I can help with:
- Email and live chat replies
- Order, payment and account inquiries using your approved procedures
- Zendesk ticket updates and follow-ups
- Complaint handling and escalation
- A concise summary of completed work and unresolved issues
Packages include 1, 3 or 5 total working hours during one agreed support day. Delivery time includes scheduling and preparation; it is not continuous coverage. Please message me before ordering to confirm your industry, workload, language and working hours.
Provide your FAQs, response templates, policies and suitable staff access. I follow your instructions, protect customer information and refer decisions outside my authority to you. Phone support, 24/7 coverage and technical troubleshooting are outside this gig.
Service type:
Non-technical support
Language:
Bengali
•
English
•
Hindi
Timezone:
UTC daytime
Support software:
Zendesk
Other Customer Service Services I Offer
FAQ
Should I contact you before ordering?
Yes. Please confirm your business, task volume, language, support tools and preferred working hours so we can agree on a realistic schedule.
Do you provide continuous or 24/7 coverage?
No. Each package includes 1, 3 or 5 total working hours during one agreed support day. Delivery time allows for scheduling and preparation.
What do you need to get started?
Your FAQs, policies, response templates, escalation contact and suitable staff access to the support platform. Please use a limited staff account rather than sharing your personal password.
