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ITProcessPro
@avdlith
IT Process Optimization
South Africa
About me
I’m an IT process specialist with experience in workflow optimization, problem-solving, and hardware lifecycle management in a production environment.
I help businesses improve efficiency by analysing workflows, identifying bottlenecks, and implementing practical solutions.
✔ IT process optimization
✔ Workflow improvement
✔ Asset lifecycle management
✔ Clear documentation and SOPs
I focus on delivering simple, effective solutions that save time and improve performance.
Skills
ITProcessPro
Offline •
Average response time: 1 hour
See my services
Business Efficiency & Automation
I will optimize your IT processes and workflow systems
Work experience
Production IT Operations Manager
BMW • Full-time
Dec 2017 - Present • 8 yrs 6 mos
• Steering + onboarding suppliers & service providers • Training of IT service providers • Customer VIP support • Carrying out user administration and setup • Managing all production IT equipment on Global level • Managing SAP scanner configuration on a Global level • Lifecycle management on all IT equipment • CMDB & Active Directory management • Setup and managing iPhones and MacBooks on business level • Managing mobile network for company • Managing mobile Data allocation • Carrying out production projects • Working under pressure and adhering to SLA standards • Admin control & Procedures • Extensive knowledge on (asset management) + ITSM Next • Supporting of display devices & content • Problem solving on a BMW Global IT level • Extensive knowledge on Agile environment with Jira and Confluence on Global level • Cyber security (Patching) on production devices • Adhering BMW Standard from BMW Global • Working extensive hours • Travelling to BMW Warehouses in ZA
Production IT Support Specialist
NCR • Full-time
Dec 2014 - Nov 2017 • 2 yrs 11 mos
• Service provider to BMW • Configuring and setup of workstations • Customer support • Carrying out user administration and setup • Supporting production printers • BVIS stations & production computers + SAP Scanners • Establish workarounds • Carrying out production projects • Working on Remedy (ITSM) • Working under pressure and adhering to SLA standards • Admin control & Procedures • Granting access of all net support users • Extensive knowledge on PRIMA + ITSM • Supporting of display devices & content • Working extensive hours • Configuring of smart phones (BMW)
