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aviralsrivas768

Aviral S

@aviralsrivas768

Customer Support Virtual Assistance Professional

India
English, Hindi
About me
I am a reliable and detail-oriented Customer Support & Virtual Assistance professional with 8+ years of experience supporting global organizations like American Express, Airbnb, and Amazon. I bring a customer-first approach with strong attention to detail, clear communication, and problem-solving ability in fast-paced international environments.... Read more

Skills

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aviralsrivas768
Aviral S
Offline • 
Average response time: 1 hour

See my services

Customer Support
I will be your customer support virtual assistant
From$5 / projectMore details

Work experience

American_Express

Lead New Accounts Analyst / Job Content Coach

American Express • Full-time

Apr 2022 - Sep 2026 • 4 yrs 5 mos

Supported U.S. Cardmembers across onboarding and account-related processes in a highly regulated financial-services environment. Identified operational trends and performance gaps while collaborating with Quality and Process Excellence teams. Selected as a Job Content Coach to mentor new employees, providing one-to-one coaching and floor support, achieving a 100% certification success rate for coached batches.

British_Airways

Service Advisor

British Airways • Full-time

Dec 2018 - Jul 2020 • 1 yr 7 mos

Provided end-to-end customer support for flight bookings, disruptions, refunds, and policy-related issues. Handled high-pressure customer situations professionally and empathetically. Assisted customers with complex travel-related problems and worked with internal teams to resolve service issues while maintaining quality and compliance standards.