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avrien_anderson

Avrien A

@avrien_anderson

Artificial Intelligence Conversation Designer

United States
English
About me
I am an organized, detail-oriented professional with over a decade of experience in client-facing roles, remote collaboration, and operational support. I am skilled at anticipating what people need, managing competing priorities, and communicating clearly across teams and stakeholders.... Read more

Skills

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avrien_anderson
Avrien A
Offline • 
Average response time: 1 hour

See my services

General Assistance
I will be your remote executive assistant
From$40 / projectMore details

Work experience

Thermo_Fisher Scientific

Artificial Intelligence Conversation Designer

Thermo Fisher Scientific

Dec 2022 - Present • 3 yrs 5 mos

Manage day-to-day operations of the chat and messaging support channel, ensuring quality, consistency, and responsiveness for a global customer base. Oversee chatbot performance and proactively identify opportunities to optimize workflows and expand service coverage. Coordinate across internal business partners to develop and implement new chatbot processes, maintaining clear documentation and communication throughout. Track and analyze channel metrics to surface trends, flag issues, and inform continuous improvement efforts.