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axelon88

Alexandar

@axelon88

Support

Bulgaria
English, Bulgarian
About me
Customer Support and Help Desk specialist with 5+ years of experience in first-line support, technical troubleshooting, and customer communication. I also manage my own business, which strengthened my skills in operations, administration, and problem-solving. I help businesses deliver fast, professional, and reliable support through email, chat, and ticket systems.... Read more

Skills

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axelon88
Alexandar
Offline • 
Average response time: 1 hour

See my services

Customer Support
I will be your customer and tech support
From$5 / projectMore details

Portfolio

Work experience

Pfizer

Help Desk Analyst

Pfizer • Full-time

May 2021 - Feb 2026 • 4 yrs 9 mos

- Automated internal processes to improve team workflow - Created Smartsheets and tracking tables for better organization - Provided support through chat, phone and email - Helped increase efficiency and support capacity - Organized internal events and team activities - Improved daily operations with practical workflow solutions - Communicated clearly with customers and team members - Solved issues quickly and professionally

Google

First Line Customer Support

Google • Full-time

Aug 2019 - Dec 2020 • 1 yr 4 mos

- Provided fast and friendly support to customers. - Resolved customer issues through chat, phone, and email. - Maintained clear and professional communication. - Handled customer questions and complaints efficiently. - Helped improve customer satisfaction and service quality. - Supported customers with product, account, and service-related issues. - Worked well under pressure in a busy support environment. - Followed up on cases to ensure full resolution.