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Customer Services & Operations Manager
SpyTrack Pvt Ltd. • Full-time
Jan 2012 - Oct 2022 • 10 yrs 9 mos
Worked as Customer Services & Operations Manager at SpyTrack Pvt Ltd (Vehicle Tracking System & Fleet Management company) from 2012 to 2022. Managed day-to-day customer support operations, resolved client queries and technical issues, and coordinated with internal teams to ensure smooth service delivery. Played a key role in improving customer satisfaction and streamlining operational processes over a 10-year tenure, developing strong skills in client communication, problem-solving, and business operations.