Olaoluwa A

Manager

SoftTech-IT Institute • Full-time

Dec 2023 - Present • 2 yrs 8 mos

Job Responsibilities Managed daily business operations and ensured smooth workflow across departments. Supervised staff performance, training, and professional development. Coordinated client projects and maintained strong relationships with customers and business partners. Developed strategies to improve service quality, customer satisfaction, and operational efficiency. Oversaw project timelines, resource allocation, and team productivity. Assisted in business development initiatives and client acquisition efforts. Monitored company performance metrics and prepared operational reports for management review. Key Achievements Led teams to successfully deliver multiple web development, digital marketing, and IT-related projects. Improved operational efficiency by implementing structured workflows and performance management practices. Strengthened client relationships, resulting in increased customer retention and repeat business. Contributed to business growth through effective project management and customer service excellence. Mentored team members and helped improve overall staff productivity and performance. Played a key role in maintaining high standards of service delivery and client satisfaction.