Ayub

E-commerce Account Manager & WordPress Developer

DWS • Freelance

Aug 2022 - Present • 3 yrs 11 mos

Managed and optimized eBay, Walmart, Amazon, and TikTok Shop accounts with complete A to Z eCommerce support. Responsibilities included winning product research based on market trends, competition analysis, and profit margins to ensure consistent sales growth. Created high-converting, SEO-optimized product listings with strong titles, detailed descriptions, and accurate item specifics to improve search visibility and conversion rates. Handled daily store operations such as inventory management, order processing, tracking updates, returns, cancellations, and case handling while maintaining excellent account health and seller performance. Provided professional customer support by responding to buyer messages promptly, resolving issues, and ensuring positive feedback and customer satisfaction. In addition to eCommerce account management, worked on WordPress website design and development, including website setup, theme customization, content updates, performance optimization, and ongoing maintenance. Supported business and personal websites with clean design, mobile responsiveness, and user-friendly layouts. Focused on data-driven strategies, sales performance analysis, and continuous optimization to scale stores, increase revenue, and achieve long-term growth. Collaborated with clients to understand business goals and delivered reliable, result-oriented solutions across multiple platforms.