a
azamamirov

Azam A

@azamamirov

Head of Customer Support B2B Sales

Uzbekistan
Uzbek, Russian, English
About me
I am a manager with 9+ years of leadership experience in document management, customer service, and B2B sales within the travel and aviation industry. I have built call centers from scratch and possess in-depth knowledge of GDS and NDC systems like Amadeus and Sirena. I help travel, fintech and B2B companies with market research, partner outreach and sales materials in English, Russian and Uzbek.... Read more

Skills

a
azamamirov
Azam A
Offline • 

See my services

Business Efficiency & Automation
I will train your team on amadeus gds, ndc and airline ticketing workflows
From$40 / projectMore details
Planning & Setup
I will set up a customer support or call center team for your travel business
From$60 / projectMore details

Portfolio

Work experience

Easybooking

Manager, B2B Sales & Customer Operations

Easybooking • Full-time

Jan 2020 - Jun 2026 • 6 yrs 5 mos

Manager in B2B sales and customer operations at EasyBooking, an IATA travel consolidator in Uzbekistan (Tashkent, Samarkand). Key work and results: - Built the call center and customer support team from scratch: hiring, training, scripts, SLA and quality control. - Set up ticketing workflows for booking, refunds and exchanges in Amadeus and Sirena; trained agents on GDS and NDC. - Led B2B sales and partnerships with travel agencies, airlines, content providers, banks and fintech companies in Central Asia, the Caucasus, Turkey and the Gulf. - Prepared market research, decision-maker contact lists, partner presentations and outreach campaigns in English, Russian and Uzbek. - Organized document management and internal processes in Bitrix24.