Azam

Customer Relations Manager

Private Site • Full-time

Apr 2017 - Present • 9 yrs 6 mos

As Customer Relations Manager at National Executive Transfers, I manage customer relationships while leading the company's digital presence and marketing communications. My role combines client relationship management with SEO, content creation, website optimisation, and business development to drive enquiries and strengthen the company's online visibility. I create website copy, service pages, landing pages, blog content, email campaigns, and marketing materials that improve search engine rankings and generate qualified leads. I conduct keyword research, optimise on-page SEO, and ensure content aligns with customer search intent and business objectives. Alongside digital marketing, I manage corporate accounts, prepare quotations, negotiate commercial agreements, coordinate executive travel requirements, and work closely with operations to deliver exceptional customer experiences. I also analyse customer feedback and website performance to identify opportunities for continuous improvement, increased conversions, and long-term client retention. Key achievements Developed SEO-focused website content to improve organic visibility and lead generation. Wrote persuasive sales copy, landing pages, and marketing content that increased customer enquiries. Managed relationships with corporate clients, travel management companies, and international affiliates. Improved customer communication through professional email campaigns, quotations, and client documentation. Supported business growth through account management, digital marketing initiatives, and strategic partnerships. Collaborated with operations and management to enhance customer experience and streamline business processes.