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Eline

@b_eline

Retail and Hospitality Customer Experience Expert

Australia
French, English
About me
Hi! I'm Eline, a Customer Experience professional based in Brisbane. With a Master's degree in Marketing & Customer Experience and experience in premium retail management, I help businesses improve their customer journey through professional mystery shopping and customer experience audits. I provide detailed, objective, and actionable feedback to help retail, hospitality, beauty, and service businesses enhance customer satisfaction and business performance.... Read more

Skills

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Eline
Offline • 

See my services

Customer Journey Mapping
I will be your professional mystery shopper in australia
From$95 / projectMore details

Work experience

EDF_Energy

Customer experience manager

EDF Energy • Full-time

Feb 2023 - Aug 2023 • 6 mos

• Managed and coached a team of 18 staff members • Created and coordinated an original live show from concept to delivery, including scriptwriting, logistics and team coordination • Planned, coordinated and delivered over 20 entertainment and community events, managing relationships with external stakeholders • Designed activity programs to maximise guest engagement and satisfaction • Welcomed and supported holiday guests, ensuring an outstanding customer experience throughout their stay