Kumar

AI Call Agent Implementation for Green Texas HVAC

Upwork • Freelance

Jul 2026 - Aug 2026 • 1 mo

Built and configured an AI call agent for Green Texas HVAC to improve the company’s inbound call-handling and appointment-booking workflow. The AI call agent was designed to answer incoming customer calls, communicate naturally, understand the caller’s reason for contacting the business, and provide approved information about HVAC services. It collected important customer details, including the caller’s name, phone number, service address, HVAC issue, urgency, and preferred appointment time. I developed the conversation flow around common HVAC inquiries such as maintenance requests, repair needs, installation questions, emergency service situations, and appointment scheduling. The agent was configured to ask relevant qualification questions, follow business rules, provide clear responses, and guide callers toward the appropriate next step. I also configured the appointment-booking workflow so callers could request available service times through the connected calendar process. The system included confirmation messages, fallback responses, business-hour instructions, and human handoff guidance for complex questions or situations requiring staff assistance. This project strengthened my experience in AI voice automation, conversational workflow design, lead and customer-data collection, calendar scheduling, HVAC service operations, call-agent testing, and business process automation. I focused on creating a practical and professional caller experience while ensuring that the AI agent operated within the approved information and workflow requirements.

Landing Page Design and Development for PakBouquet

Freelancer.com • Freelance

Jun 2026 - Jun 2026 • 0 mos

Designed and developed a professional landing page for PakBouquet, a Pakistan-based e-commerce business specializing in bouquets and fresh flowers. The project focused on creating a visually appealing online presence that presents floral products clearly, communicates the brand’s value, and guides visitors toward browsing products and making an inquiry or purchase decision. I structured the page to highlight bouquet categories, flower arrangements, gifting occasions, product value, customer benefits, and clear calls to action. I paid close attention to visual hierarchy, color balance, typography, product presentation, spacing, and user navigation to create an attractive experience aligned with the bouquet and gifting industry. The design was developed to make the business appear trustworthy, professional, and easy to explore for customers searching for flowers and gift arrangements. The landing page was also planned with a responsive user experience in mind, ensuring that the content, product visuals, navigation, and calls to action remain clear across desktop and mobile devices. This project strengthened my experience in e-commerce landing-page design, product-focused user experience, visual branding, conversion-oriented layout planning, responsive design, call-to-action placement, and creating digital experiences for local businesses in Pakistan.